Privacy Policy

Privacy Policy

This Privacy Policy explains how Focus Frame handles personal data when you use the website, make an inquiry, or engage us for product photography services in Singapore.

Terms of ServiceContact
Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, schedule sessions, manage proofing and file delivery, process payments, maintain records, operate and secure the website, and meet legal or accounting obligations. We may also use limited data to improve service administration and to communicate about a booking or related project.

Processing is limited to the purposes needed to run the service and complete each project.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, file storage, payment processing, analytics, or other operational tasks. Where project work requires it, we may also share relevant details with contractors or vendors involved in production, editing, or delivery, subject to confidentiality and data handling obligations.

Operational partners receive only the information needed for their role.
03 · Legal basis

Legal Disclosure

We may disclose personal data where required by law, court order, or lawful request from a public authority, and where necessary to establish, exercise, or defend legal claims. We may also share information to protect our rights, users, or systems against fraud, misuse, or security incidents.

Legal disclosure is limited to what is necessary for compliance or protection of rights.
Data category

Data We Collect

We may collect contact details, business or brand information, project requirements, product counts, reference materials, shot lists, booking and payment records, proofing feedback, file delivery details, and technical data such as device and browser information. Where needed for studio or on-location work, we may also process information about preferred session timing, delivery arrangements, and communication history.

The categories collected depend on the inquiry, booking, and delivery steps used.
Collection source

How We Collect Data

We collect data when you submit an inquiry, arrange a planning call, share reference images or product details, confirm a quote, review proofs, make payment, or correspond with us by email, phone, or form. We may also receive limited technical data from your browser or device when you use the website.

Most information comes directly from the person making the booking or managing the project.
Cookie usage

Cookies We Use

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function.

Cookie use is limited to standard website functions and basic measurement.
User control

Cookie Controls

You may manage cookies through your browser controls and, where available, through any site-level preference tools. Disabling some cookies may affect form submission, session continuity, or other basic site functions.

Browser settings can usually be used to limit or remove cookies.

Contact Information

Privacy email
contact@flowcash.top
Telephone
+65 8192 6438
Mailing address
424A, Ang Mo Kio St 42, Singapore, SG
Privacy contact
Use the contact details below for privacy questions, access requests, or concerns about this policy.
Contact Page

Subject to legal limits, you may ask to access, correct, or update your personal data, and you may object to or restrict certain processing in appropriate cases. We may need to keep some information where required for recordkeeping, security, or legal reasons.

Available rights depend on the nature of the data and the applicable law.

To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We may ask for additional details to verify the request and to respond accurately.

Requests are handled after we confirm identity and review the scope of the request.

We keep personal data only for as long as needed to manage inquiries, bookings, project delivery, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or de-identify it where practical.

Retention is based on the purpose of collection, legal obligations, and operational need.

When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this policy from time to time and may revise it to reflect operational or legal changes.